Privacy Policy
Privacy Policy & Notice of Privacy Practices
Ropheka Pharmacy
Effective Date: 12/05/2023
Ropheka Pharmacy (“we,” “us,” or “our”) is committed to protecting the privacy and security of our patients’ personal information and protected health information (“PHI”). This Privacy Policy and Notice of Privacy Practices explains how we collect, use, disclose, and safeguard your information in compliance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable Texas privacy regulations.
1. Information We Collect
Personal Information
– Name, address, phone number, email address
– Date of birth
– Insurance and billing information
Protected Health Information (PHI)
– Prescription and medication records
– Medical history relevant to pharmacy services
– Prescriber information
– Clinical service data (e.g., immunizations, MTM, consultations)
Website & Digital Information
– IP address, browser type, device information
– Website usage data collected through cookies or analytics tools
– Information submitted through online forms or patient portals
2. How We Use Your Information
We use your information for lawful purposes including dispensing prescriptions, billing, care coordination, regulatory compliance, and communication with patients and providers. Ropheka Pharmacy does not sell or rent patient information.
3. How We May Disclose Your Information
Information may be disclosed to healthcare providers, insurers, business associates under BAAs, regulators, law enforcement when required, and to you or your authorized representative.
4. Your Rights Under HIPAA
You have rights to access, amend, restrict, request confidential communications, obtain an accounting of disclosures, receive a paper copy, and file complaints without retaliation.
5. Safeguarding Your Information
We maintain administrative, technical, and physical safeguards including secure systems, encryption, access controls, staff training, and secure disposal practices.